What We Can Learn From a Downtown Condo Shutdown

Earlier this week, a downtown rental high-rise complex experienced two temporary police-related shutdowns. During both incidents, hundreds of residents were unable to enter or exit the building, and surrounding streets and garages were closed for extended periods of time. Many residents remained outside for hours while the emergency situation was resolved.

While events like this are uncommon, they highlight the importance of preparedness, communication, and coordination within residential communities.

When access is suddenly restricted, boards and management teams are often required to make decisions quickly, under pressure, and with limited information. Having clear emergency protocols in place can help reduce confusion and improve the overall response for residents.

One opportunity worth considering is neighboring-building coordination. Establishing relationships with nearby buildings ahead of time may allow for temporary accommodations such as access to a party room, lobby space, or sheltered area, if residents are unable to return to their building during an extended emergency.

Equally important is communication. In moments like these, residents want timely, accurate updates. Having an immediate and reliable way to reach residents, whether through text alerts, email, building apps, or other channels, can make a significant difference in maintaining calm and trust.

Situations like this serve as valuable learning moments for communities across downtown and beyond. Taking time to reflect, plan, and prepare now can lead to smoother responses in the future.

Questions for Boards and Management to Consider

• Do you have a clear emergency access and shutdown protocol in place?

• Do you have a neighboring building or nearby location you could coordinate with if residents need a temporary place to wait during an access restriction?

• Do you have an immediate and reliable way to communicate with residents during emergencies?

• Are residents aware of where to find official updates when situations arise?

• Can you quickly send mass text alerts if needed?

• Do you have the ability to identify and follow up with impacted families or neighbors to help address essential needs?

  These situations are rare, but preparation matters. A clear plan can help ease frustration and confusion, allowing communities to respond with clarity, confidence, and care.